Job Purpose: Responsible for Post sale activities , Agreement registration , Collection , Customer grievances handling CRM function , MIS handling , Team management , Handling co-ordination activities with internal & external stakeholders , Control and Review on System Input data , Customer grievances handling

Key Roles and Responsibilities:

Welcome Call and Onboarding:

1. Conduct welcome calls to new customers, introducing them to the company and the property they have purchased.

2. Provide a warm and friendly experience, addressing any initial queries or concerns.

3. Collect necessary information from customers, such as contact details and preferences, to update the CRM system.

Customer Relationship Management:

1. Manage customer interactions and relationships throughout the project lifecycle.

2. Ensure timely and effective communication with customers, addressing their queries and concerns promptly.

3. Coordinate with various internal teams, such as sales, marketing, construction, and customer service, to provide seamless customer experiences.

4. Update customer records and interactions in the CRM system, maintaining accurate and up-to-date information.

Progress Updates and Documentation:

1. Provide regular updates to customers regarding the progress of their property, including construction milestones, approvals, and timelines.

2. Document all relevant communications, agreements, and changes to customer requirements.

3. Collaborate with internal teams to ensure the delivery of promised amenities, features, and customization options.

Handover and Possession:

1. Coordinate the handover process, ensuring a smooth transition from construction completion to possession.

2. Arrange and conduct property inspections with customers, addressing any snags or issues.

3. Facilitate the necessary paperwork and legal formalities related to possession and transfer of ownership.

Collection and Payment Management:

1. Monitor and track customer payments, ensuring adherence to payment schedules.

2. Coordinate with the finance department to generate payment reminders and follow up on outstanding payments.

3. Address customer queries related to billing, payment plans, and financial aspects of the purchase.

Customer Satisfaction and Retention:

1. Proactively address customer concerns and complaints, working closely with customer service teams to provide timely resolutions.

2. Conduct customer satisfaction surveys and gather feedback to identify areas for improvement.

3. Develop and implement strategies to enhance customer satisfaction, loyalty, and retention.

Education and Experience.

1. Post Graduate in Business management / Bachelor's in any discipline.

2. 3+ years of experience in CRM, preferably in the real estate or construction industry.

3. Proficient in Microsoft Office, SAP and CRM software.

4. Ability to work independently.

5. Knowledge of real estate and construction industry trends and best practices.

Job Purpose: Identifying gaps in manpower allocation and coordinating with HR for recruitment and staff selection in EHS team.

Key Roles and Responsibilities

1. Designing audit template, preparing audit schedule, allotting auditors, conducting EHS Internal audits across all the projects and making reports of the projects audited in the Organization.

2. Identifying training needs for the workers, site EHS officers, Projects Heads, Sr. Leadership, Office employees, workers camp boss etc.

3. Developing training modules and conducting trainings for the workers, site EHS officers, Project Heads, Sr. Leadership, office employees, sales staff, and workers camp boss etc.

4. Implementing Theme Based Safety Approach program by running campaigns on various critical concern areas across sites by developing modules either pictorial or verbose, checking the effectiveness, and reporting to the Management.

5. Prepare and enforce policies to establish a culture of health and safety.

6. EHS MIS and other records updating and maintaining as per EHS MS and ISO requirements.

7. Maintaining EHS materials inventory, Meeting with Project team and Contractors for smooth operations and compliance of EHS MS.

8. Monthly EHS NC analysis and accordingly conducting meetings with concerns for timely closure.

9. Ensure good housekeeping standards maintained at project and labor colonies.

10. Knowledge and understanding for EHS awards application process and practical experience for site implementation as per Awards Criteria.

11. Planning and coordinating with Project Managers and EHS team for smooth operations.

12. Coordination with Electrical, Mechanical, and other departments for all EHS aspects.

Education and Experience

1. Diploma or Bachelor’s or other related discipline required.

2. 12+ years of project experience working in the construction industry required.

3. Deep understanding of legal health and safety guidelines

4. Ability in producing reports and developing relevant policies.

5. Experience of Handling High-rise towers and township projects.

6. As a team leader handled and work with team of 10-15 EHS Executives

7. Certification and experience of ISO 14001 & ISO 45001 standards requirements and implementation part at project and in other departments.